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Old 04-07-2017, 07:38 PM   #1
Majek11
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Done with 13 fishing

While their reels perform great and the price is right the wait for parts is ridiculous,I dropped my c and e off almost 6 weeks ago at ftu and they said it would be a 2-3 week turnaround.The c had a level wind problem and needed cleaning and the e just needed cleaning and it was a little noisy.FTU says they are still waiting on gears for the c and a new frame for the e because it had corrosion but it would be a warranty item.When I dropped them off the guy told me unless I had proof of purchase nothing would be warranty,which I didn't have,so I hope when I finally pick them up I don't have to argue about that,but who knows when they'll be done.everytime I call I get the,they should be done this week routine.Im not blaming FTU but I sure figured being the only certified repair center around they'd have parts.
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Old 04-07-2017, 08:09 PM   #2
dbarham
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Shimano!
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Old 04-07-2017, 08:33 PM   #3
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Done with 13 fishing

Might want to find another repair shop !


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Old 04-07-2017, 08:53 PM   #4
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Lews .
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Old 04-07-2017, 08:59 PM   #5
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Might want to find another repair shop !


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FTU is the only one that Concept sends parts to.Im going back to Lews from now on.Sucks though cause I have 3 Concepts and they're great reels and every reel will eventually break but until they step up their repair game I'm not buying anymore.
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Old 04-07-2017, 09:02 PM   #6
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Shimano!
Been contemplating getting into freshwater fishing and switching to a Pheonix Bass boat and Ambassador reels,it'd be nice not having the saltwater rot my gear and boat out from under me!
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Old 04-07-2017, 09:07 PM   #7
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Dangit! I've had great success dealing directly with 13 for warranty and repairs.
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Old 04-07-2017, 09:36 PM   #8
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Dangit! I've had great success dealing directly with 13 for warranty and repairs.
Yeah I've heard the direct dealings were great,I took these in to legitimately get them fix because I've had them a while and didn't think it should be a warranty issue seeing how old they were.I guess I can call Concept and make sure it's not a FTU issue and they're blaming it on Concept.
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Old 04-07-2017, 10:16 PM   #9
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I was about to say, it could be the repair shop buying time...
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Old 04-07-2017, 10:17 PM   #10
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Yeah I've heard the direct dealings were great,I took these in to legitimately get them fix because I've had them a while and didn't think it should be a warranty issue seeing how old they were.I guess I can call Concept and make sure it's not a FTU issue and they're blaming it on Concept.


Ding ding ding


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