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Old 02-27-2017, 12:30 PM   #11
JimD
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I would call back and talk with the manager of that location. I would guess that he heard nothing about this at all or a version that he got was a little different than your version.

They have been posting that one year warranty now for 3-4 years?

Still there is no reason to be rude except for a last resort and if he was the sales person this should have been referred to the manager or person in charge of that department to make the call.


But if you had it two- three months then that falls into the 1 year warranty esp if you had the bos.
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Old 02-27-2017, 12:42 PM   #12
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Old thread about the same issue.

http://2coolfishing.net/ttmbforum/sh...d.php?t=228991
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Old 02-27-2017, 01:30 PM   #13
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This was at gulf freeway location. I am a pretty loyal FTU customer, and have spent thousands of dollars there over the years. Usually they have great customer service as far as I can tell, but it was a different story this past weekend.
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Old 02-27-2017, 02:23 PM   #14
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I just missed you. They were still talking about it. lol
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Old 03-01-2017, 07:00 AM   #15
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Quote:
Originally Posted by AndrewJohnston View Post
This was at gulf freeway location. I am a pretty loyal FTU customer, and have spent thousands of dollars there over the years. Usually they have great customer service as far as I can tell, but it was a different story this past weekend.
There's always that one bad apple in the basket, unfortunately. Sucks u went thru this.
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Old 03-04-2017, 05:36 PM   #16
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I purchased my Green Rod at the '12 fishing show at McBride's advice. Three more were then sold to my friends . After 2 years the lure holder ring rusted off. I remove reels and rinse handles/seats after each weekly use. I presented this to a Katy Fwy FTU associate and was told that the warranty only covers the blank....disappointing. Within months, several of the pricey Recoil guide feet have come loose from their wraps ; I repaired myself. I like the rod, however, I would skip the recoil guides as braid tends to foul in them. Been spending my fishing bucks with Donnie @ POC Rod and Gun....great store and personalized service.
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Old 03-06-2017, 07:18 PM   #17
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I had a problem with a rod I purchased with a lifetime warranty. Not real expensive rod which I paid $99. Right after a year, I broke rod and I took the rod back to selling store and expected them to honor the warranty. No, they said to call the rod factory. I called and $30 plus shipping and they will ship me a new rod and I also had to ship broken rod section back to them. Since I only broke 2 inches from tip I just put a new tip on the rod. Can't tell much difference from new. So much for lifetime warranty. Selling dealer said they have no warranty just the factory replacement policy. I guess I would expect if lifetime replacement, factory should have replacement policy with selling dealer. Reimbursement back to dealer for broken rods.
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Old 03-06-2017, 07:33 PM   #18
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FTU

Don't buy FTU rods! Have had 2 of them both broke near the tip and FTU would not warranty the rod without me paying a fee near $100. From what I heard they are made overseas in bulk and FTU makes a killing in profit off them.
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Old 03-06-2017, 07:46 PM   #19
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Heck, just get a H&H rod. If rod gets broken, you'll pay a $45 replacement fee.
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Old 03-07-2017, 05:56 PM   #20
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Ummm...y'all ever heard of Laguna Rods?!?
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