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Old 02-26-2017, 08:22 AM   #1
Philip
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Green Rod Warranty

Over the years, I've seen several Green Rod Warranty questions. I like the green rod myself so I've wondered about it too. Yesterday, while at FTU, I stayed close by while a young man was attempting to replace a green rod. The whole situation was ugly. The FTU staff member claimed there was no replacement warranty, while the boy said when he purchased the rod at Christmas, he was told Green Rods have lifetime replacement warranty. Both of these people were arguing and I would say it was very unprofessional on both sides. Had it been me returning the rod, I would have just walked out after hearing the staff member raising his voice. The boy finally did get his replacement rod, but he had to argue it out with the member of staff. In my opinion, it was not worth it. Bottom line is ,FTU do not have a replacement warranty on their Green Rod.
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Old 02-26-2017, 12:02 PM   #2
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rods

wnen i bought my green rods there was a life time warenty on them so they will replace my if i have to yell so be it
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Old 02-26-2017, 12:28 PM   #3
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When I got mine it had a no questions asked lifetime warranty. But we all know what happened with that.
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Old 02-26-2017, 01:26 PM   #4
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Dang Philip, how did you make it 12 years and this is only your second post? Impressive.
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Old 02-26-2017, 05:29 PM   #5
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Quality over Quantity Zeitgeist.
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Old 02-27-2017, 07:32 AM   #6
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I wondered if he asked for the manager during this drama
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Old 02-27-2017, 09:54 AM   #7
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Yes their warranty has changed. Back when McBride fronted for them they had the lifetime then it went to a 1 year warranty with sales ticket iirc.

I have several of the gray and green ftu rods.

I took one back several years ago to the main FTU and got the older gentleman and the rod was bought before the new written policy was in place. He was nice and replaced it but I did get a little scolding about bring in a 3-4 year old rod.

He asked me if I felt guilty about bringing in a rod that old and I told him "NO" not at all since they had the "life time" at the time I bought it and had the sales ticket.

Should not have had the life time if they did not plan to honor it. I had several other older ftu rods but never went back to see if the "old" sales ticket was still good.

FTU used to have great sales on both rods at the fishing show but last year the sale was not that good otherwise I would have gotten a couple of more.

I like them and I think they are a good rod and really like them but they are still made overseas in bulk China or ? and not custom made here by locals though the price leans toward custom cost.
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Old 02-27-2017, 10:41 AM   #8
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Pretty ridiculous

First of all, that was me you saw in the store. Second of all, i do not regret getting into an argument with this employee named Kerry. FTU promised me a lifetime warranty on my rod when i spent close to $300 on it a few months ago, and im not going to get scammed by their BS they try to pull on all their customers. Glojim, I asked for the manager and it only ****** this dude off. He got up in my face and stared me in the eyes for a solid 10 seconds before walking away. Great customer service! After arguing with this man for a solid 15 minutes he finally handed me my rod and said "take it and leave" Gotta agree with Philip, dont expect FTU to honor their warranty!
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Old 02-27-2017, 11:02 AM   #9
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A rod warranty is only as good as the builder's integrity. It isn't worth the paper it's printed on or the air it takes the salesman to say it.

I had a similar issue with another local builder's "$30 flat replacement fee, over the counter, lifetime warranty". It wasn't any of the above when it came time to use it.
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Old 02-27-2017, 11:19 AM   #10
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Quote:
Originally Posted by AndrewJohnston View Post
First of all, that was me you saw in the store. Second of all, i do not regret getting into an argument with this employee named Kerry. FTU promised me a lifetime warranty on my rod when i spent close to $300 on it a few months ago, and im not going to get scammed by their BS they try to pull on all their customers. Glojim, I asked for the manager and it only ****** this dude off. He got up in my face and stared me in the eyes for a solid 10 seconds before walking away. Great customer service! After arguing with this man for a solid 15 minutes he finally handed me my rod and said "take it and leave" Gotta agree with Philip, dont expect FTU to honor their warranty!
Which location was this?
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