just jim
06-26-2007, 11:24 AM
First of all I use only Shimano reels. I have total of 8 - chronarchs, curados, and calcuttas. I usually send in 1 or 2 at a time for routine maintenance service. Back in the good old days (only 5 or 6 years ago) likely as not they would just send me back a new one. Service has always been 1st rate. Once I sent in an antique Bantam for repair and they sent me back a new Curado.
That said, I recently sent in a Chronarch 101SF (Repair # 247483 Re 01378485 - Repairman E Hampton) for maintenance and was charged the normal expected $20 labor charge for various replacement parts.
When I got the reel back the gears would not engage after a cast until I would hit it against something (usually my palm or leg). It would just click and spin until it got a jolt. Also the drag (one of the reasons I sent it in) will not stay in adjustment. I don't take reels apart except for routine saltwater exposure maintenance, and I don't really want to be trying to fix a reel that just came back from service.
Having fishing reels work exactly when and how they should work is possibly one of the 3 or 4 most important issues in life for me (which is why I use Shimano). At my age and stage of life, a completely reliable fishing reel is much more important to me than presidential debates, the price of gas, or global warming.
I know I should have just sent it back, but as important as this is to me there should be an accountability and responsibility issue at stake. I just haven't known who would be the right person to receive a complaint. I absolutely don't want someone to loose a job. I just want to return to the service reliabilty I counted on in the good old days.
I will never stop using Shimano reels. In MHO a poorly performing Shimano is still better than any of the others.
Thanks for listening. I feel better even though my Chronarch still doesn't work.
That said, I recently sent in a Chronarch 101SF (Repair # 247483 Re 01378485 - Repairman E Hampton) for maintenance and was charged the normal expected $20 labor charge for various replacement parts.
When I got the reel back the gears would not engage after a cast until I would hit it against something (usually my palm or leg). It would just click and spin until it got a jolt. Also the drag (one of the reasons I sent it in) will not stay in adjustment. I don't take reels apart except for routine saltwater exposure maintenance, and I don't really want to be trying to fix a reel that just came back from service.
Having fishing reels work exactly when and how they should work is possibly one of the 3 or 4 most important issues in life for me (which is why I use Shimano). At my age and stage of life, a completely reliable fishing reel is much more important to me than presidential debates, the price of gas, or global warming.
I know I should have just sent it back, but as important as this is to me there should be an accountability and responsibility issue at stake. I just haven't known who would be the right person to receive a complaint. I absolutely don't want someone to loose a job. I just want to return to the service reliabilty I counted on in the good old days.
I will never stop using Shimano reels. In MHO a poorly performing Shimano is still better than any of the others.
Thanks for listening. I feel better even though my Chronarch still doesn't work.